![]() We've also added a remote control specific to TV One equipment. Verizon offers a variety of TV remote controls for your Fios equipment, including a 2-device remote control, a 4-device multi-device remote control & big button remotes. To request replacement of a defective Accessory, please contact our support team at 88. Defective items will be replaced with a like item. When ordering Accessories, check the product description for more information about the length of the product return period. Many items purchased from the Accessories Store have a defective equipment return period of 90 days. What is the Defective Equipment Return Policy for Accessories?.Once confirmed, your account will be credited if possible, otherwise a refund check will be mailed to you which may take 6-8 weeks for processing. If the products you purchase from the Accessories Store are damaged when they arrive, or if they don't work, you may inquire about replacing them by contacting our support team at 88. When ordering Accessories, check the product description for more information about the return period. You can return or exchange most items purchased at the Accessory Store within 30 days with proof of purchase. What is the Accessories Store return policy?.If the products you purchase from the Accessories Store don't work, you may inquire about replacing them by contacting our support team at 88. The items shown as compatible with Fios have been tested to work with most Fios equipment configurations. Please note, a signature may be required for delivery. ![]() All orders are subject to credit authorization, verification, and inventory availability. Orders placed after 5:45 PM ET will not ship until the following business day excluding holidays. Orders placed by 5:45 PM ET on Monday - Friday, excluding holidays, will ship the day they are received. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.Shipping is available within the U.S. The weight of any such item can be found on its detail page. Please also note that the shipping rates for many items we sell are weight-based. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We can ship to virtually any address in the world. We'll notify you via e-mail of your refund once we've received and processed the returned item. If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). ![]() You may return most new, unopened items within 30 days of delivery for a full refund. we will test it before delivery to make sure it's working perfect. package list: 1* remote control (batteries are not included.) and 1*remote control manual please note that our remote has more codes, 999 codes. This is a replaced high quality remote controller for rc1445302/00b for verizon fios tv stb, 2-device.
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